Urgent fixture problem
Put [URGENT FIXTURE] at the start of the email subject. Include the fixture or booking reference, your role and a safe callback number. Do not include medical or safeguarding details.
Closed-beta support
How can we help?
Contact PitchMedic if you cannot access your account, need help with a fixture or booking, or want to report a problem with the app. Tell us which screen you were using, what happened and approximately when it happened.
Email PitchMedic support
The support mailbox is monitored during the controlled beta. We will acknowledge your message and tell you the next step; do not rely on email for an emergency response.
hello@pitchmedic.comLogin or app problem
Include your role, device type, app or browser, affected screen, approximate time and the wording of any error. Never send a password or sign-in code.
Privacy request
Put [PRIVACY] at the start of the subject if you want to ask about access, correction, deletion, restriction or another data-protection right. We may need to verify your identity safely.
Safeguarding concern
Use PitchMedic's protected Report a Concern route when you are signed in. If someone is in immediate danger, call 999. Do not send safeguarding narratives through ordinary support email.
Keep support email safe
- Do not send passwords, sign-in codes, payment-card or bank details.
- Do not attach DBS certificates, identity documents or professional evidence.
- Do not include patient, child, medical or safeguarding details in ordinary support email.
If protected evidence is needed, support will direct you to the reviewed in-product route.
PITCHMEDIC TECHNOLOGIES LTD · Company number 17305646 · 9 New Mills, Stroud, United Kingdom, GL6 0HN