How can we help?

Enquire about match cover, register professional interest or get help with an existing booking. Choose the route below so we can help with the next step.

Enquire about pitchside cover

Tell us about your club or sports event in South West England. Every participant must be 18 or over. Schools, academies, universities and fixtures involving under-18 participants are not currently available.

Email a cover enquiry

Include your organisation name, sport, venue and postcode, fixture date and timings, participant numbers, and a safe contact number. Confirm that every participant is 18 or over. Do not include medical records or personal details about players.

We will review your enquiry and contact you about the next step. Sending an enquiry does not confirm availability, a price or a booking.

Help with an account or booking

hello@pitchmedic.com

The support mailbox is monitored during the controlled beta. We will acknowledge your message and tell you the next step; do not rely on email for an emergency response.

Urgent fixture problem

Put [URGENT FIXTURE] at the start of the email subject. Include the fixture or booking reference, your role and a safe callback number. Do not include medical or safeguarding details.

Email about a fixture

Login or app problem

Include your role, device type, app or browser, affected screen, approximate time and the wording of any error. Never send a password or sign-in code.

Get account or app help

Privacy request

Put [PRIVACY] at the start of the subject if you want to ask about access, correction, deletion, restriction or another data-protection right. We may need to verify your identity safely.

Make a privacy request

Safeguarding concern

Use PitchMedic's protected Report a Concern route when you are signed in. If someone is in immediate danger, call 999. Do not send safeguarding narratives through ordinary support email.

Report a concern

What to keep out of support email

Do not send passwords, sign-in codes, payment-card or bank details.
Do not attach DBS certificates, identity documents or professional evidence.
Do not include patient, child, medical or safeguarding details in ordinary support email.

If protected evidence is needed, support will direct you to the reviewed in-product route.

PITCHMEDIC TECHNOLOGIES LTD · Company number 17305646 · 9 New Mills, Stroud, United Kingdom, GL6 0HN